Administrative & Executive Support

• Email Management: Sorting, prioritizing, responding to routine inquiries, and maintaining "inbox zero" systems.

• Calendar Management & Scheduling: Booking appointments, coordinating meetings across time zones, sending reminders, and managing complex itineraries.

• Data Entry & Management: Inputting data into spreadsheets or CRM systems, updating contact lists, and maintaining databases.

• Document Preparation: Creating, formatting, editing, and proofreading reports, presentations (PowerPoint/Google Slides), and proposals.

• Travel Planning: Researching and booking flights, hotels, and ground transportation, as well as creating detailed itineraries.

• Startup Needs: Survey creation and tracking for team and customer inputs, data analysis and collection for company efficiency and effectiveness reporting.

• Research: Conducting in-depth online research on competitors, market trends, or potential vendors and compiling findings into reports.

• Meeting Coordination: Preparing agendas, taking minutes, and distributing action items after meetings. 

Customer Service & Support

• Inquiry Handling: Responding to customer questions via email, phone, or live chat.

• Order & Return Processing: Managing e-commerce orders, tracking shipments, and coordinating returns and refunds.

• Review Management: Monitoring and responding to online reviews and feedback across various platforms.

• Support Ticket Management: Logging customer issues in ticketing systems (Zendesk, HubSpot, etc.) and managing resolution processes. 

Don’t see something you need let’s talk!